At SOHANY.com, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect upon delivery

• The product is unused, unopened, and in its original packaging

• The return request is made within 3 days of receiving the order

2. Non-Returnable Items

We do not accept returns in the following cases:

• Used or opened products

• Products without original packaging

• Change of mind after opening the product

• Personal care items due to hygiene reasons

3. Return Process

To initiate a return:

1. Contact us via WhatsApp or email within 3 days of delivery

2. Provide your order number and clear images of the product

3. Our team will review your request and guide you further

4. Refund Policy

• Once your return is approved and received, we will process your refund within 5–7 working days

• Refunds will be issued via:

  • Bank transfer

  • Easypaisa / JazzCash

5. Exchange Policy

We offer exchanges only in case of:

• Damaged or defective products

• Wrong item delivered

Exchange requests must be made within 3 days of delivery.

6. Shipping Charges

• Shipping charges are non-refundable

• In case of damaged or incorrect products, return shipping will be covered by SOHANY.com

7. Order Cancellation

Orders can be cancelled before dispatch only. Once shipped, cancellation is not possible.