Shipping policy

We are committed to delivering your orders safely and on time. This Shipping Policy outlines everything you need to know about our delivery process, timelines, costs, and more.

Shipping Locations

We proudly ship across Pakistan and to select international destinations. If your location is not currently supported at checkout, feel free to contact us for assistance.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once processed, you will receive a shipping confirmation email with tracking details.

Shipping Time & Delivery Estimates

For Orders Within Pakistan:

Standard Delivery: 3–7 business days

Express Delivery: 2-3 business days
Remote Areas: May take up to 7 business days

For International Orders (If applicable):

Delivery timelines vary by country and customs processing. Average delivery time is 7–14 business days.

Note: Delivery delays may occur during high-volume seasons or due to courier issues beyond our control.

Shipping Charges

Within Pakistan: Flat rate or free shipping (based on your cart total – shown at checkout)
International Shipping: Rates are calculated at checkout based on destination and package weight.

Order Delays or Lost Packages

If your order is delayed, lost, or tracking isn’t updating:

First, check with the courier using the tracking number provided.
If unresolved, contact us immediately so we can help track or replace your item.

Damaged or Missing Items

If your order arrives damaged or with missing items, please notify us within 48 hours of delivery. Send clear photos and your order number to:

Email: sohanyinfo@gmail.com

We will assess and resolve the issue promptly.

Address Accuracy

Please make sure your shipping address is complete and correct at checkout. The Mama Oil is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Track Your Order

Once shipped, you’ll receive a tracking link via email, SMS or WhatsApp. You can use this link to monitor the status of your delivery in real-time.

Need Help?

If you have any questions about your order or shipping, feel free to contact our support team: